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Campus

Ask Me! RGU's New Online Help Point!

By AGoldhawk 07 Dec 2018

ASK_Me_logo.jpg

Login to : askme.rgu.ac.uk

Student Help Point will close for the Christmas Vacation Period at 4.30pm on Friday 21 December, and we will be open again at 9am on Thursday 3rd January 2019. We will respond to your enquiry as soon as possible on that date.

However during the vacation period you can still get answers to commonly asked questions through our new online help point Ask Me, further details below….

A new online Help Point for students was launched on Tuesday 13th November.  As a student you can access the ASK ME system on the Current Students Area on the University website, in Campus Moodle and in RGyoU.  Students will be able to log enquiries and questions, browse a range of frequently asked questions (FAQs) and provide feedback. 

Support Teams participating in this first phase launch are: Student Records; Student Finance; Student Help Point; Immigration Compliance; Counselling and Wellbeing, Accommodation and Inclusion. 

Where students email some of these Teams this will generate an enquiry in ASK ME and students will receive a reply from ASK ME that will allow you to login and track the progress of your enquiry. (During term-time)

Next time you have a question or request for any of these support services try using ASK ME by going to askme.rgu.ac.uk to see whether one the FAQs can help or if not log an enquiry and use ASK ME to track  progress on that enquiry.

Out with term-time or normal office hours you may find the answer to your question in the FAQ section however please note that if you do log an enquiry over the vacation period you will not receive a response to this until all staff return on 3rd of January 2019.

Login to : askme.rgu.ac.uk





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